When the network breaks and there’s no one to call, call us.
Your senior-engineer escalation tier, remote and on a retainer: multi-vendor diagnostics, packet-level analysis, and the legacy GPON/Wi-Fi expertise (Zhone/DZS, Ruckus) the vendor left behind. No endless contracts.
mar-olt> bridge-path show vlan 143 IGMP Proxy ............ enabled Query Interval ........ 30s [OK] igmptimer ............. 125 [OK] mar-olt> gpononu status 1/3/2/33 OMCI state ............ DESYNC RX power .............. -18.2 dBm [OK] mar-olt> gpononu resync 1/3/2/33 OMCI resync initiated — no subscriber impact — Real case: IPTV down in 40 rooms. Root cause: OMCI desync. Fixed without a reboot, zero downtime. mar-olt>
The vendor hung up the phone
EOL gear, production network
DZS discontinued the MXK line. Your OLT still serves hundreds of subscribers — but there is no TAC left to answer.
The engineer who knew is gone
Whoever built the network left years ago. The gear kept running; the documentation never existed.
"A reboot fixes it"
Until next time. An OMCI desync or a bad IGMP timer is not cured by reboots — it is diagnosed and fixed once.
Migration is expensive. So is waiting.
Replacing the plant is a six-figure project. Until then, somebody has to keep today’s network alive.
What we cover
Zhone / DZS MXK
- MXK OLTs and zNID ONTs (incl. 6024T, dual-managed)
- Provisioning: bridges, VLANs, Q-in-Q, GEM/T-CONT
- IPTV/multicast: IGMP, OMCI, video that "drops on its own"
- PoE: budgets, power shed, per-port ranges
- Optical diagnosis: levels, alarms, DDM
Ruckus
- ICX / FastIron: VLANs, trunks, LAG, stacking
- Firmware upgrades and switch recovery
- SmartZone, ZoneDirector and Unleashed
- WLANs, AP groups, roaming, RF tuning
- Integration with your existing GPON plant
Aruba + diagnostics
- Aruba AOS-8: controllers, APs, mobility
- Packet analysis with Wireshark
- Cross-vendor root-cause troubleshooting
- Capture, log correlation and traces
- A written, actionable root-cause report
Legacy → modern migration
- Inventory and a real map of your current network
- Phased MXK → modern GPON exit plan
- Config translation (bridges, VLANs, profiles)
- Hands-on support during the migration window
- Final documentation of the new network
For MSPs: your escalation tier
We don’t replace your team — we’re the depth that shows up when a network ticket outruns your L2. Your clients never know we exist.
Escalation without hiring a senior
- We solve what stalls in your help desk
- You deliver the answer; we stay behind the curtain
- No senior network engineer added to payroll
One escalation, many vendors
- Zhone/DZS GPON, Ruckus, Aruba in one place
- Packet-level analysis (Wireshark) when it’s needed
- Documented root cause, not blind patching
Per incident or on retainer
- One-off Root-Cause Report, no commitment
- Or a Pro retainer for recurring escalation
- You pick the model to match your volume
How it works
You send the case
Email or portal: symptom, gear, since when. No endless forms.
Remote diagnosis
VPN/SSH access to your management plane. First response within your plan’s SLA.
Fix + procedure
We fix it and hand you the SOP: what happened, why, and how to solve it next time.
The knowledge stays
Every case feeds YOUR network’s documentation. Stop depending on one person’s memory.
Pricing
Root-Cause Report
- One-off engagement, no retainer
- Packet capture + remote session
- TAC-level analysis (Wireshark, logs, config)
- Written report: root cause + the fix
- Ideal for MSPs and one-off cases
Essential
- Up to 8 tickets/month
- First-response SLA: 24 business hours
- Remote multi-vendor support (Zhone/DZS, Ruckus, Aruba)
- Documented SOP for every case
- Direct email channel
Pro
- Unlimited tickets (fair use)
- First-response SLA: 12 hours
- Multi-vendor included (Zhone/DZS, Ruckus, Aruba)
- Monthly scheduled change window
- Quarterly network health audit
- Living documentation of your plant
Migration
- Custom scope and pricing
- Exit plan for your legacy gear
- Phased execution, no big-bang
- Best combined with an active retainer
// Prices in USD. No lock-in: cancel with 30 days’ notice. The initial diagnostic (one-case triage) is free on every retainer; the Root-Cause Report is a one-off written deliverable. // One hour of GPON downtime costs more than a month of support.
Real cases
Luxury resort, Riviera Maya
Intermittent IPTV across dozens of rooms; reboots "fixed it" for a few hours. Remote diagnosis: IGMP config healthy, root cause an OMCI desync on the ONT. Solved with a resync from the OLT — no reboot, no impact on other subscribers, SOP delivered to the on-site team.
24-port ONT in production
A zNID 6024T serving an entire building: port reconfiguration with native VLAN + tagged pass-through VLAN (uni-vlan), preserving the existing PoE power-shed. Change documented and verified live, no maintenance window required.
Tell us about your network
You get an answer in under 24 hours with next steps. The initial diagnostic costs nothing.